Warranty Management and Product Manufacture

128,39 €
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<P>The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.</P><P>Shows how to make warranty management an effective tool for enhancing customer satisfaction. </P><P>Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.</P><P>Written by two of the world’s leading experts in warranty management.</P>