Salesforce For Dummies

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<p><b>Get up to lightning speed with this fully updated, bestselling guide to using Salesforce.com!</b></p> <p><i>Salesforce.com For Dummies, 7th Edition</i>&nbsp;gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You&rsquo;ll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more.&nbsp;</p> <p>Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You&rsquo;ll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to&nbsp;personalize your system. Then, you&rsquo;ll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support.</p> <ul> <li>Customize the new user interface with apps, widgets, and tools</li> <li>Prospect leads, drive sales, and provide outstanding customer service</li> <li>Manage contacts, identify opportunities, and analyze your results</li> <li>Collaborate with colleagues using Chatter</li> </ul> <p>More than 150,000 companies worldwide use Salesforce.com as their CRM solution&mdash;if you&rsquo;re a new or existing user looking to maximize the potential of the new UI, this book has everything you need.</p>