Salesforce Service Cloud For Dummies

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<b>Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud</b> <p>Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. <i>Salesforce Service Cloud For Dummies</i> is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.</p> <ul> <li>Examines how to enable your agents to provide efficient service</li> <li>Discusses how to interact with customers through any channel</li> <li>Offers insights on improving internal communication and collaboration</li> <li>Shows how to resolve customer's questions in a timely manner</li> </ul> <p>Take advantage of this opportunity to be heard above your competition with the help of <i>Salesforce Service Cloud For Dummies</i>.</p>